Money-back guarantee policy
1. Money-back guarantee rules
In addition to refund rights available under applicable laws, you are eligible to receive a refund if you did not get visible results with our personalized mental well-being guide and all of the following conditions are met:
- you contact us within 30 days after your initial purchase of the guide; and
- you have followed the guide at least during 14 consecutive days within the first 30 days after the purchase; and
- you can demonstrate that you have followed the guide according to the requirements stated below in Section “How to demonstrate that you have followed the guide”.
We will review your application and notify you (by email) whether your application is approved. If the application is approved, your refund will be processed, and a credit will be automatically applied to your credit card or original method of payment.
If you contacted our support team to cancel your subscription and haven’t provided information on your account, and you were charged during the investigation period, we won’t be able to make a refund.
How to demonstrate that you have followed the guide
You can demonstrate that you have followed the personalized development plan only if you passed the quiz that our support will send you on the request to email@example.com. Quiz will be based on the materials of the first 14 days of your personal development plan. You should answer correctly to at least 5 questions out of 10 to be eligible for a refund.
Please note that only fulfillment of the above requirements allows you to receive a refund under the Money-back Guarantee. For the sake of clarity, this Money-back Guarantee does not apply to any other instances, including, but not limited to, the following cases:
- you think that you do not have enough time to follow the guide;
- you think that the recommendations are too hard or you do not have the motivation to do it;
- you have previously received a refund under this policy.
2. General refund rules
Generally, if you do not meet the conditions of our Money-back Guarantee set out above, the fees you have paid are non-refundable and/or non-exchangeable, unless otherwise is stated herein or is required by applicable law.
Note for the EU residents: If you are an EU resident, you have the right to withdraw from agreement for purchase of digital content without charge and without giving any reason within fourteen (14) days from the date of such agreement conclusion. The withdrawal right does not apply if the performance of the agreement has begun with your prior express consent and your acknowledgement that you thereby lose your right of withdrawal. YOU HEREBY EXPRESSLY CONSENT TO THE IMMEDIATE PERFORMANCE OF THE AGREEMENT AND ACKNOWLEDGE THAT YOU WILL LOSE YOUR RIGHT OF WITHDRAWAL FROM THE AGREEMENT ONCE OUR SERVERS VALIDATE YOUR PURCHASE AND THE APPLICABLE PURCHASE IS SUCCESSFULLY DELIVERED TO YOU. Therefore, you will not be eligible for a refund, unless the digital content is defective.
Last updated: 2 June 2021